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Welcome to Software Development on Codidact!

Will you help us build our independent community of developers helping developers? We're small and trying to grow. We welcome questions about all aspects of software development, from design to code to QA and more. Got questions? Got answers? Got code you'd like someone to review? Please join us.

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Meta Is it correct to ask customer service-related questions?

Asking customer service-related questions is generally offtopic unless there is a connection to the software development process. Taking your examples one by one: How do I get my Facebook deve...

posted 3y ago by Alexei‭  ·  edited 3y ago by Alexei‭

Answer
#2: Post edited by user avatar Alexei‭ · 2021-07-05T03:55:54Z (over 3 years ago)
Clarified the ontopic for feature
  • Asking customer service-related questions is generally offtopic unless there is a connection to the software development process. Taking your examples one by one:
  • - **How do I get my Facebook developer account confirmation code?** - service-related if it is about manually (through human action) activating the Facebook developer account. If let's say this is done through an application than it is on-topic.
  • - **Will Apple approve my app, and under what conditions?** - policy-related, offtopic. However, if you are asking about an approval result that is linked to a setting or permission used in application development, I would say it is on-topic.
  • - **Where can I download the developer kit?** - development-related, on-topic. However, we appreciate more focused questions that also show some effort. Example: download a certain version, but an error shows when using a certain function call.
  • - **When will [some new feature] be released?** - development-related, on-topic.
  • - **Why is [some service] not (working / taking my login / giving me API credentials)?** - development-related, on-topic. Try to include the minimum required information to help to reproduce the issue.
  • Asking customer service-related questions is generally offtopic unless there is a connection to the software development process. Taking your examples one by one:
  • - **How do I get my Facebook developer account confirmation code?** - service-related if it is about manually (through human action) activating the Facebook developer account. If let's say this is done through an application than it is on-topic.
  • - **Will Apple approve my app, and under what conditions?** - policy-related, offtopic. However, if you are asking about an approval result that is linked to a setting or permission used in application development, I would say it is on-topic.
  • - **Where can I download the developer kit?** - development-related, on-topic. However, we appreciate more focused questions that also show some effort. Example: download a certain version, but an error shows when using a certain function call.
  • - **When will [some new feature] be released?** - generally off-topic, unless it is related to a development framework or library feature.
  • - **Why is [some service] not (working / taking my login / giving me API credentials)?** - development-related, on-topic. Try to include the minimum required information to help to reproduce the issue.
#1: Initial revision by user avatar Alexei‭ · 2021-07-04T11:37:04Z (over 3 years ago)
Asking customer service-related questions is generally offtopic unless there is a connection to the software development process. Taking your examples one by one:

- **How do I get my Facebook developer account confirmation code?** - service-related if it is about manually (through human action) activating the Facebook developer account. If let's say this is done through an application than it is on-topic.

- **Will Apple approve my app, and under what conditions?** - policy-related, offtopic. However, if you are asking about an approval result that is linked to a setting or permission used in application development, I would say it is on-topic.

- **Where can I download the developer kit?** - development-related, on-topic. However, we appreciate more focused questions that also show some effort. Example: download a certain version, but an error shows when using a certain function call.  

- **When will [some new feature] be released?** - development-related, on-topic.

- **Why is [some service] not (working / taking my login / giving me API credentials)?** - development-related, on-topic. Try to include the minimum required information to help to reproduce the issue.