Is it correct to ask customer service-related questions?

Asking customer service-related questions is generally offtopic unless there is a connection to the software development process. Taking your examples one by one:

• How do I get my Facebook developer account confirmation code? - service-related if it is about manually (through human action) activating the Facebook developer account. If let's say this is done through an application than it is on-topic.

• Will Apple approve my app, and under what conditions? - policy-related, offtopic. However, if you are asking about an approval result that is linked to a setting or permission used in application development, I would say it is on-topic.

• Where can I download the developer kit? - development-related, on-topic. However, we appreciate more focused questions that also show some effort. Example: download a certain version, but an error shows when using a certain function call.

• When will [some new feature] be released? - generally off-topic, unless it is related to a development framework or library feature.

• Why is [some service] not (working / taking my login / giving me API credentials)? - development-related, on-topic. Try to include the minimum required information to help to reproduce the issue.

posted almost 3 years ago

CC BY-SA 4.0

3y ago

Alexei‭

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