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Welcome to Software Development on Codidact!

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Comments on Is it correct to ask customer service-related questions?

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Is it correct to ask customer service-related questions?

+3
−0

I didn't find any guidance on On-Topic - Help Center about customer service-related questions. So, I am asking: Is it correct to ask customer service-related questions?

Example of customer service-related questions:

  • How do I get my Facebook developer account confirmation code?
  • Will Apple approve my app, and under what conditions?
  • Where can I download the developer kit?
  • When will [some new feature] be released?
  • Why is [some service] not (working / taking my login / giving me API credentials)?
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+5
−0

Asking customer service-related questions is generally offtopic unless there is a connection to the software development process. Taking your examples one by one:

  • How do I get my Facebook developer account confirmation code? - service-related if it is about manually (through human action) activating the Facebook developer account. If let's say this is done through an application than it is on-topic.

  • Will Apple approve my app, and under what conditions? - policy-related, offtopic. However, if you are asking about an approval result that is linked to a setting or permission used in application development, I would say it is on-topic.

  • Where can I download the developer kit? - development-related, on-topic. However, we appreciate more focused questions that also show some effort. Example: download a certain version, but an error shows when using a certain function call.

  • When will [some new feature] be released? - generally off-topic, unless it is related to a development framework or library feature.

  • Why is [some service] not (working / taking my login / giving me API credentials)? - development-related, on-topic. Try to include the minimum required information to help to reproduce the issue.

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1 comment thread

[some new feature] (2 comments)
[some new feature]
Monica Cellio‭ wrote over 3 years ago

Re "When will [some new feature] be released? - development-related, on-topic." -- isn't this usually a question that can be answered only by the vendor?

Alexei‭ wrote over 3 years ago

Yes. I was thinking about framework or library features. I have clarified that. 10x.